This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Tru2buy LLP, a limited liability partnership incorporated pursuant to section 12(1) of the Limited Liability Partnership Act, 2008. (hereinafter referred to as "Tru2buy"), establishes the following:
Guide for Use of the Site by the Interested Party
To use the sections of the Tru2buy Site "buy online" and / or "selling online" and / or "exchange online" or other sections of the website and have access to models of advertised products, condition, price, colour , trademarks, manuals and certificates, among other information, it is not necessary to perform any registration by the Interested party.
REGISTER- For details regarding the means of payment and delivery of Advertised Products, it will be mandatory to register the Interested Party, by filling in the fields indicated in the " Identification " step . The fields (" name " and " e-mail ") are mandatory.
When you register, you may opt to receive Tru2buy newsletter by e-mail, which will contain informational and commercial material linked to the Site. If you no longer wish to receive the newsletter, just click on the link identified in the e-mail and request the deletion of your newsletter.
CANCELLATION OF REGISTRATION- To cancel the registration, or the requests made by the interested party, the interested party must make his request at the Tru2buy service centre, through one of the channels offered by him (Telephone, e-mail).
Purchasing Procedure Guide by the Interested Party
General conditions- Tru2buy is a party to any and all purchase agreements made through the Site. Tru2buy must receive payment of the total value of the product purchased before confirming the request of the Interested party and formalize the contract.
Once received the payment, Tru2buy will send an e-mail to the Interested party confirming the receipt of their request. The e-mail sent by Tru2buy will include the name of the Interested party, the order number and the total value.
Availability of Goods- Tru2buy undertakes to inform if it has or not in stock the merchandise chosen by the Interested party for purchase. If you do not have the merchandise available for delivery at the time of purchase, Tru2buy undertakes to reimburse the interested party for the same amount that has been debited by them on their credit card and will send an e-mail to the e-mail address provided by the interested party in the application form. The repayment term is made in up to 10 business days according to the form of payment, credit card or bank slip. Tru2buy will not be obliged to offer any additional compensation due to the unavailability of the product sought.
Tru2buy seeks to present to the Interested parties the best possible price through the realization of special offers, subject to limited stocks. The Site is constantly updated in order to reduce the eventual acquisition of Products unavailable in stock at the time of purchase, however, during the period of special offers, there may be an eventual delay in the process of updating the Site due to the intense flow of operations.
Warranty Policy- All Products sold by Tru2buy are tested by our qualified professionals and sold under full operating conditions. The warranty also covers the alternative charger that included together with the product. In this case it is not necessary to return the charger with technical problem received and the deadline for sending a new charger will be up to 10 working days, counted from the date of request.
Tru2buy provides a warranty of functioning for used or new products for a period of 6 months i.e. (180) days from the date of purchase of the product. The return policy only exchanges defective devices for the same repaired device or another in perfect working order. We do not make cash refunds for these cases - for the refund of the value of the product, it is necessary to register the withdrawal within 7 (seven) calendar days from the date of receipt of the product. The policy will also only cover manufacturing defects. The exchange will not be possible if the product presents a problem or defect after the 6 months i.e. (180) days. Tru2buy recommends keeping the invoice and the IMEI number of your product. For exchange purposes , manufacturing defects are not considered as:
Quality standards.- Tru2buy uses 3 (three) basic classifications to qualify the quality standards of the Products: Open Box, Pre-owned, Refurbished
The quality standards can vary widely between the categories and types of Products. In general terms, the classification of the state of conservation of the Products is defined as follows:
Accessories - In the purchases made on Tru2buy, the only accessory that accompanies the device, is the alternative charging port with cable, so the charger is not the one originally marketed by the brands manufacturers of the devices, but they have the same functionality (except turbo and fast charge functions) and do not impair the useful life of the devices.
Tru2buy is not responsible for accessories and peripherals purchased after delivery of the electronic purchased, and the costs are the responsibility of the buyer, including in cases of returns and exchanges .
Deliveries - Products will be shipped via courier or carriers contracted by Tru2buy. The delivery period of the Products may vary depending on the locality where the delivery was requested. Deliveries will be made along with a delivery receipt that must be signed by the Interested party or authorized person. In the event of a delay in delivery, Tru2buy will contact the interested party to provide clarification of the situation.
Returns - The interested party can exercise their right of repentance and give up their purchase. Simply request Tru2buy , through any of the channels of the Call Centre , the refund within 07 (seven) calendar days from the receipt of your request. The product must be in the original state of conservation in which it was shipped and dated. Tru2buy will return the value corresponding to the purchase price, discounting the costs related to transportation and packaging, these costs of responsibility of the Interested in case of return.
In the event of return of any Product, Tru2buy recommends the use of a safe method of delivery, as it is not responsible for possible losses or damages occurring in the route. The authenticity of the devices marketed is controlled by Tru2buy by means of the respective IMEI number, which will be verified on the occasion of the return in order to ensure that the returned device is the same one sent by Tru2buy.
Tru2buy reports that have 07 (seven) days to register the return of the returned device and process the refund due. In the event of an exchange, Tru2buymay not send substitute devices until the original device has been received by it. The interested party may contact Tru2buy , through the telephone number informed on the Website, at which time a return number will be provided, so as to allow the follow-up of their process and make it more convenient for the interested party.
Guide to the Sales Procedure by the Interested Party
General conditions. The interested party may sell used or new electronic devices to Tru2buy after receiving an offer ("Offer") from Tru2buy , or by sending a Sales Order to the Tru2buy, which will be evaluated and later the Offer will be formalized. The Interested party warrants to the Tru2buy that the product to be sold was purchased by lawful means and the Interested party has all the documents that prove this situation.
Product Inspection and Offer Review. The Product to be sold by the Interested party must be received by Tru2buy within ten (10) days after acceptance of the original Offer by the Interested Party to perform the inspection procedures. If the Exchange does not receive the Product within 10 (ten), the Offer will be automatically revoked.
The packaging and transportation recommendations indicated by the Tru2buy must be observed in order to avoid possible damage or loss of the Product during transportation.
The Tru2buy will inspect all Products received by it and may accept or reject the Product, including, but not limited to:
If the product is rejected by Tru2buy for any of the reasons described above, the original Offer is automatically revoked and the Agreement is terminated, and the Product is returned to the Interested Party.
The Return Situation ("Return Situation") of the product to the Interested Party will happen as follows: Tru2buy will deliver the package to the carrier for return of the Product to the Interested Party, being the Party responsible for the risk of loss during the respective route. All costs and risks involved during the return of the product will be the responsibility of the Interested party. Payment of the cost of the return must be made by the interested party or through the possibilities available on the Site or in person in one of the locations of Tru2buy.
Tru2buy reserves the right to revoke the original offer and provide an offer issued to the product:
Requirements: In order to complete the sale of your product to or through the Tru2buy, or to complete any other transaction, the interested party must:
Payment for Sale: Payment can be made by Bank Transfer.
In order to receive payment for the sale of any Product to Tru2buy , the Interested party must provide some personal information, including his full name, a valid electronic mail address, in which he can receive an email and a valid postal address, in which he can receive parcels by mail.
Tru2buy is not responsible for communication error due to the provision of incorrect or incomplete information. The interested party is responsible for ensuring that the information provided will enable the receipt of emails from Tru2buy , who cannot be held responsible for any emails not received by the Interested Party due to blocked or spam filters activated in the respective account of the electronic address .
You are aware and agree that by failing to provide Tru2buy with accurate and up- to- date information about you:
The Interested Party agrees that Tru2buy has no obligation to the Interested Party if any of its unclaimed claims are delivered to the governmental authorities on order of these.
Product Eligibility: Tru2buy determines, in its sole discretion, which Products are eligible for its purchase through its inspection and for which eligible Products an Offer will be offered.
Tru2buy may waive the eligibility of any Product at any time and without prior notice, however, such withdrawal will not affect any Products for which it has already accepted an Offer, valid for 10 (ten) days.
Definition of conservation status: Tru2buy uses 02 (two) basic classifications to qualify the state of conservation of the Products, which are devices "Good" or "Defective". The state of conservation can vary widely between the categories and types of Products. In general terms, the classification of the state of conservation of the Products is defined as follows:
The above definitions are general guidelines. Definitions of more specific conservation statuses regarding the category and / or type of Product may be viewed on the Site in the "Sale" section and also serve as a definition of an effective conservation status for the Products. State-of-the-art settings are subject to change at the discretion of the Tru2buy . If you are not sure about the classification of the state of conservation of your Product, the Interested party should seek guidance by contacting Tru2buy customer service .
Product Valuation: All proposals will be determined by the Tru2buy in reliance on the accuracy of the information that the Interested party provides. Tru2buy will use its discretion to determine the value of the Product, which may vary depending on other factors including model, the functionality of the Product and the state of conservation in which it is, including the necessary accessories for the operation of the Product (charger and headphones earphones are not included), provided by the Interested party. Upon receiving an Offer, the Interested Party has the option to accept or reject it. Acceptance indicates that You are willing to provide your Product to the Tru2buy at the price offered.
If the Interested party refuses the Exchange Offer , the specific operation will expire. However, if after rejecting the Offer the Interested party changes its mind and decides to accept the offer, it must open another transaction with Tru2buy . However, assuming that the Product is still eligible for purchase, the new offer may be different as Product prices are subject to change.
Fitness for sale: Telephone and Internet Service. The interested party must hold all the rights and titles of any Products that he wishes to sell to the Tru2buy and all Products must be enabled for new service, even if the product is broken he must be enabled for the new services.
You represent and warrant that Products sold to the Tru2buy are free from any liens or encumbrances, including third party software that cannot be transferred or for which royalties are due.
By accepting Tru2buy's Offer , the Interested Party agrees to indemnify Tru2buy for all claims or losses suffered by Tru2buy as a result of any breach of such representations and warranties. It is your responsibility to terminate any telephone service, Internet or other similar service linked to your Product before selling it to Tru2buy .
Tru2buy shall not be liable for any charges and service charges related to your Product that you incur before, during or after your use of the Services. It is also your responsibility to remove any security code / iCloud lock / Account lock that prevents the use of the Product sold to the Tru2buy .
Send the product to the Telephone. When preparing the Product for sending to Tru2buy, the Interested party must include the apparatus in the exact conditions described in the act of sale.
If accessories or items are included when sending the product to Tru2buy , these accessories or items will not be used to change the value of the Offer already proposed by Tru2buy .
If you do not include all items listed by the Interested Party at the time the Offer was calculated, or if a Product that does not correspond to its original description is sent, the Offer may be re-evaluated and may change its final value.
Removing inserted data from the Product: For Products that involve devices that store files and / or personal data on hard drives, memory cards, or the like, you must back up and store all the data and files you want to keep from your Product and remove them prior to sending the Product for the Telephone .
The standard procedure used by Tru2buy is to remove all data from the Product sent by the interested party prior to placing it on sale, however, it is not the responsibility of any remaining file or data. By submitting your Product to Tru2buy , you agree to release it from any claim as to the Product, the data stored thereon or any information in any software, application or medium used in connection with the Product shipped, or for the security, integrity, confidentiality, communication or use of such data.
Tru2buy shall not be liable for:
Release of Rights on the Product: Once you have sent your Product to Tru2buy , it will not be obliged to comply with any request for return of the Product and / or any files and / or data contained therein. In the event that Tru2buy rejects the Product, the Product will be returned to the Interested Party , according to the Expected Return Situation.
Of the risk of loss: The Interested party will continue to be responsible for the risk of loss or any damages that may occur to the Product sent on the course until its delivery to Tru2buy . Tru2buy is only responsible for the risk of loss from the moment it opens the packaging containing the Product and ceases in the event of return of the Product to the Interested Party for any reason, in this case, the risk of loss will be the responsibility of the Interested Party, since Tru2buy delivers the package to the carrier for the return of the Product to the Interested Party, being responsible for the risk of loss during the respective route.
Passing the ownership: Ownership over the Product is transferred to Tru2buy upon acceptance of the Offer. In the event of a Return Situation, ownership will not be transferred and will belong to the Interested Party.
In transferable: Any offer made by Tru2buy for the Product is non-transferable and non-refundable to another Interested party.
Import and Export Laws: You agree to comply fully with all Indian import and export laws, regulations, rules and regulations or from any foreign governmental agency or authority, and you agree not to market the Product directly or indirectly without the proper authorization of the Indian authorities and / or foreign government. The Interested party assumes responsibility for all expenses related to compliance with the laws, regulations, rules and norms described, and for obtaining all necessary authorizations and releases in order to send your product to Tru2buy, including, without limitation, classification and duties applicable with the importation of any goods.
Promotions: Occasionally and at the sole discretion of Tru2buy , promotional programs may be offered as an incentive for those interested. Promotions applicable to payments are offered as a benefit to the final value of the Product of an Interested Party, but will not be considered as a change in the final value. Promotional programs will have explicitly defined terms, including, but not limited to, expiration of use per person and per operation and other limitations and restrictions. Unless otherwise stated, promotions shall be evaluated by the Interested Party prior to acceptance of the offer. Once the order is finalized, more than one promotion cannot be applied for the same transaction. Tru2buy reserves the right to cancel or refuse promotions, in its sole discretion.
Accuracy of all information: Tru2buy makes every effort to ensure the accuracy of all information that the Interested Party receives regarding the Product. Eventually, however, typographical errors, technical inaccuracies, prices or other errors or omissions may occur. Therefore, Tru2buy reserves the right, at any time before payment:
If the interested party no longer wishes to carry out electronic transactions with Tru2buy , he should no longer use the Site, requesting the cancellation of his registration.
Tru2buy reserves the right at any time and at its sole discretion, remove air any content contrary to this Agreement or applicable law, and may ban Interested author of such content, permanently deleting your Site registration of Tru2buy . If it deems it necessary, Tru2buy may denounce the Interested party to justice. The Interested party will be solely responsible for the content of its messages and will be fully liable for any damages caused to Tru2buy and / or third parties, agreeing to exempt Tru2buy from any responsibility in this regard and to exclude Tru2buy from the pole of possible judicial action due. Tru2buy reinforces the need for you to strictly follow the basic rules of personal security on the internet, such as not disclosing your personal data publicly.
Compliance with Laws
You shall comply with all the applicable laws including but not limited to the Information Technology Act, 2000 and rules and regulations made thereunder.
Trademark, Copyright and Restriction
The Website/ App is controlled and operated by Tru2buy and information regarding Services is provided by the respective User. Material on the Website/ App is solely for Your personal information. You must not copy, reproduce, republish, or distribute such material in any way, whether directly or indirectly and You must not assist any other person to do so without the prior consent of Tru2buy and, where applicable, the relevant User.
Intellectual Property Complaint
Tru2buy respects the intellectual property of others. In case You feel that Your intellectual property has been infringed, You can write to Tru2buy at firstname.lastname@example.org. However, Tru2buy’s role will only be limited in assisting You in communicating with the User who has infringed Your intellectual property. Tru2buy will not be obligated to be a part of any proceedings in any manner whatsoever.
You shall be responsible for the collection and payment of any and all of taxes together with the filing of all relevant returns, such as GST, TDS and issuing GST invoices/credit memos where required. We are not responsible for collecting, remitting or reporting any GST or other taxes arising from such sale.
You acknowledge and understand that the title to the goods proposed to be sold on the Website/ App rests with You. We shall not assume any title risk.
Severability and Waiver
Disclaimer of Warranties and Liability
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE WEBSITE/ APP AND THE SERVICE IS ENTIRELY AT YOUR OWN RISK AND THAT THE WEBSITE/ APP AND THE SERVICE ARE PROVIDED ON AN "AS IS" OR "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. ALL EXPRESS AND IMPLIED WARRANTIES. TO THE FULLEST EXTENT PERMITTED BY LAW TRU2BUY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE WEBSITE/ APP AND YOUR USE THEREOF. TRU2BUY MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE WEBSITE'S/ APP'S CONTENT OR THE CONTENT OF ANY THIRD PARTY WEBSITES LINKED TO THE WEBSITE/ APP AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE/ APP AND SERVICE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE/ APP, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY THIRD PARTY, AND/OR (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, COMMUNICATED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE/ APP OR THE SERVICE. TRU2BUY DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR ELIGIBLE ITEM OR SERVICE ADVERTISED ON THE WEBSITE/ APP YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
Limitation of Liability
Applicable Law and Dispute Resolution
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
You may write to Dhawal Mahajan at the following e-mail address: email@example.com
You consent to receive communications via electronic records from Tru2buy periodically and as and when required.