Return & Cancellation Policy


Customers should make a video recording and take photos of their phone while unboxing it to have proof of any physical defects/ damages observed at the time of delivery

Tru2buy shall not be able to cater to issues of physical defects if legitimate proof of the same cannot be submitted by the customer.

It will be up to Tru2buy’s discretion to validate and entertain any customer issues basis legitimate proof.


FUNCTIONAL DEFECTS- Customers can return a Tru2buy phone within 3 days from the date of delivery if the following features of the phone do not work:

  • Wi Fi

  • Network not latching / Mobile Data

  • Bluetooth

  • Mic

  • Speaker

  • Earpiece

  • Audio Jack

  • Charging port / Charging issue

  • Power button

  • Home key

  • Fingerprint sensor

  • Volume key

  • Proximity sensors

  • Loud/ Silent Key

  • Touchscreen

  • Front or back camera

  • Dead phone

PHYSICAL DAMAGE- Customers can return a Tru2buy phone within 3 days from the date of delivery if the following issues are noticed at the time of unboxing the device (with video recording proof of unboxing), the customer will be eligible for a return

  • Broken or cracked Screen

  • Broken back panel

  • Broken or missing keys


Customers can Initiate return request to Tru2buy via


  • Issues mentioned above shall be validated by Tru2buy and pickup requests shall be generated only if the issue is valid.

  • The product must be in the returned in the original state in which it was shipped and delivered with accessories, booklets, box etc.

  • Tru2buy shall complete the pickup and drop of such devices via logistics partners

  • Customers need to erase all their personal data from their device before returning. Tru2buy shall not be liable for any data residing on the returned device and shall erase any existing data on it.


  • Expectation of a new device

  • Expectation of original brand accessories with their phone

  • Expectation of a longer warranty period than 6 months

  • Order of a wrong device (make / model /capacity/ colour/ prices)

Approval of the return for reasons not stated above is solely at Tru2buy’s discretion


Tru2buy does not offer an exchange. Customers can return their phones within the return window and place an order for any other phone if they wish to.


  • Customers cannot cancel orders post the product being dispatched

  • Returns will be treated as cancelled orders



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